Canadian Western Bank - Branches

For information regarding products and services offered by Canadian Western Bank, please contact your nearest branch.

Lost or Stolen Cards:

Credit Card

If your Canadian Western Bank Think Western® MasterCard credit card is lost or stolen, please report the loss as soon as possible by calling the number listed below:

• Think Western® MasterCard: call 1-888-877-6262

Debit Card

If your Apex® or Ultimate Choice® banking card(s) is lost or stolen, please report the loss as soon as possible by contacting your branch during business hours or calling the number(s) listed below after business hours:

• Apex® Banking Card: call 1-888-424-3131 *
• Ultimate Choice Bank Card: call 1-888-424-3131 *

* After business hours only.

Canadian Western Trust - Enquiries

For information regarding products and services offered by Canadian Western Trust, please visit their website or phone 1-800-663-1124 toll-free.

Investor Relations

For further financial information contact:

Canadian Western Bank
Office of the Chief Financial Officer
Suite 3000, 10303 Jasper Ave.
Edmonton, AB   T5J 3X6
Telephone: (780) 423-8865
Fax: (780) 969-8326

Investor Relations
Telephone: (780) 441-3770
Toll-Free: 1-800-836-1886
Fax: (780) 969-8326
Email: InvestorRelations@cwbank.com

Shareholder Enquiries

For shareholder enquiries related to a change in share registration or address, lost share certificates, estate transfers, or to advise of duplicate mailings please contact Canadian Western Bank's transfer agent:

Valiant Trust Company
310, 606-4th Street SW
Calgary, AB T2P 1T1
Telephone: (403) 233-2801
Fax: (403) 233-2857

For other shareholder enquiries, please contact the Office of the President and Chief Executive Officer at:

Canadian Western Bank - Corporate Office
Suite 3000, 10303 Jasper Ave.
Edmonton, AB   T5J 3X6
Telephone: (780) 423-8888
Fax: (780) 423-8897

Media Enquiries

Kirby Hill, CFA
Assistant Vice President, Investor and Public Relations
Telephone: (780) 441-3770
Mobile: (780) 918-9084
Email: MediaEnquiries@cwbank.com

General Enquiries

Feel free to contact us with any comments or questions you may have. We are always listening: comments@cwbank.com.

Complaints or Concerns regarding Accounting, Internal Accounting Controls or Auditing Matters

Please contact either:

Tracey C. Ball
Executive Vice President and Chief Financial Officer
Canadian Western Bank
Telephone: (780) 423-8855
Fax: (780) 969-8326
E-mail: tracey.ball@cwbank.com

- or -

Robert A. Manning
Chairman of the Audit Committee
c/o 210 – 5324 Calgary Trail
Edmonton, AB T6H 4J8
Telephone: (780) 438-2626
Fax: (780) 438-2632
E-mail: rmanning@shawbiz.ca

Governance Matters

To express your views on any governance matter, please contact the Chairman of the Board at:

Canadian Western Bank
Chairman of the Board
Suite 3000, 10303 Jasper Ave.
Edmonton, AB T5J 3X6
Fax: (780) 969-8326
Email: chairman@cwbank.com